Support desk

Open a Reef Warden support ticket.

Give the team a clear description, choose the right category, and keep the reference returned after submission. Email is the active reply channel; optional SMS enrollment can be requested separately on the form.

Before you submit

The useful details, up front.

Include what changed, when it started, what you observed directly, and any relevant equipment model or firmware. Do not include passwords, authentication codes, payment-card data, or secrets.

Do not wait for a ticket response when livestock or life-support equipment is in immediate danger. Inspect the aquarium directly and contact an appropriate local professional.